Help centre ✌️

Flashbird One, Flashbird Air, and Flashbird Ultra are the three GPS trackers in our 2026 range. They complement Flashbird Original (the first Flashbird tracker launched in 2023—often still referred to simply as “Flashbird”).

• One: wired to the vehicle battery, very responsive live tracking, Smartkey optional.
• Air: wire-free installation with a long-life internal battery, 10 s tracking, Smartkey optional.
• Ultra: wired install, 1 s tracking, anti-jamming, proximity radar (helps locate the vehicle inside a building—not speed enforcement radar), Smartkey included.

Orders / shipping (indicative): the range launched with pre-orders in spring 2026; announced delivery windows included late April for One and Air, and mid-May for Ultra (depending on order date and the offer shown). The timelines shown at checkout apply.

Detailed comparison: Flashbird One / Air / Ultra.

• Order Flashbird One
• Order Flashbird Air
• Order Flashbird Ultra

If you already own Pégase, Flashbird Original, or an older Flashbird and want a trade-in / migration offer, see this Google Form.

These trackers require a subscription to work; 1 month is included with purchase. Plans are separate from Flashbird Original.

• Essential — €29 / year (or €2.99 / month): anti-theft alerts, real-time vehicle position.
• Standard — €49 / year (or €4.99 / month): advanced anti-theft alerts, real-time position, geofencing (calls if the vehicle leaves a zone), trip recording, driving statistics.
• Optional crash detection and automatic emergency call: +€1 / month.
• Optional additional tracker (2026 range): +€2 / month.

Activation and billing are handled in the app and your account on our website after the tracker is linked.

Several trackers? Each Flashbird Original needs its own subscription. On the 2026 range, the “additional tracker” option (+€2 / month) can add another tracker to the same account, subject to the terms shown at signup.

Yes, except the Essential plan (reserved for One, Air, and Ultra). Other 2026-range plans may apply to Flashbird Original depending on the options offered in the app; if unsure, contact support.

During pre-orders for the 2026 range, the in-app referral program was not valid. Outside pre-order, referral remains available in the app under the terms in force at purchase (check the dedicated screen in the app).

For now, compatibility is not guaranteed between Smartkeys shipped with Flashbird Original and One / Air / Ultra trackers. We will announce it if interoperability becomes available.

SMT Performances is a Nantes-based company specialising in vehicle GPS trackers (including Flashbird and the legacy Pégase range). Pégase and Flashbird Original: design, PCB manufacturing, plastics, and assembly in France. Flashbird One, Air, and Ultra (2026): app, services, customer care, final assembly, and logistics in France, with European and non-European suppliers for hardware design and hardware assembly.

Head office: SMT Performances, La cantine du numérique, 40 rue de la Tour d’Auvergne, 44200 Nantes, France.

Products are sold directly on our website and through a network of distributors and resellers.

• Dealer map / list: Jotform
• Business / fleet: professional contact form
• Partners, distributors, retailers: partner form

Use our dedicated page: order tracking.

Flashbird Original is the first Flashbird tracker sold from 2023 (often still called just “Flashbird”). It is separate from the 2026 range (One, Air, Ultra), which has different use cases, options, and subscription plans.

For purchase plans (Easy, Standard, no subscription) and the Flashbird Auto variant, see the subscription questions in this same section and our product pages on smtperformances.com.

The GPS tracker sticks under your motorcycle seat using the supplied double-sided adhesive. Make sure the Flashbird logo faces the sky (avoid metal or carbon parts directly above it). Then connect the cable to the battery using the supplied universal connector.

Click here to watch the tutorial video

Flashbird must be connected directly to the motorcycle battery, not to a starter relay, for example.

Download the installation guide

Note:

1. A correct installation of your Flashbird GPS tracker helps ensure the best possible GSM and GPS performance—avoid having metal or carbon parts above your GPS tracker.

The Smartkey is a Bluetooth key fob, included or optional depending on your Flashbird model. When it is near the vehicle, the tracker can recognise the owner and adjust anti-theft behaviour (for example disabling alerts for the next trip when it is detected at the start of a ride). You can pair several Smartkeys with the same tracker; each fob has a serial number on its label.

It is only compatible with Flashbird (Original and the 2026 range), not with Pégase.

Accessories: order Smartkey / cables (Flashbird) (or the Flashbird Auto accessories page for the car variant).

Here is how to update Flashbird Original (the 2023 tracker with a visible button and LED):

1. In the app: Settings ➡️ Device update, then follow the on-screen steps.
2. On the tracker: hold the button for about 10 seconds until the LED turns white, then blue (update mode), then release.
3. On the phone: Bluetooth on (on Android, also enable location), and a stable internet connection (Wi‑Fi or mobile data).

Help video: tutorial

Important: the update must be done with the tracker properly powered (connected to the vehicle battery or a suitable supply for your lead / lithium / electric configuration).

If it still fails: technical support.

For Flashbird Original, press the button briefly and read the LED:

• Solid green: connected to the network and good GPS signal — normal operation (anti-theft + live tracking).
• Solid blue: connected to the network but weak GPS — move the tracker (less metal / carbon above it, logo to the sky), then take a longer ride. If it stays blue, the GPS module may be faulty: contact support.
• Solid red: no satisfactory network connection — check 4G coverage, change location, ride again. If it stays red, the radio module may be faulty: contact support.
• Off or blinking: power issue (cable, vehicle battery, cut-off threshold).

Yellow may indicate a SIM problem (open the housing, reseat the card) — otherwise support.

Hold ~8 s: LED turns white then the device reboots if you release before blue (see reset article).
Hold ~10 s: LED turns blue — firmware update mode (follow the app).

Is your Flashbird GPS tracker stuck or misbehaving?

To reset Flashbird Original:

1. Hold the button for 8 seconds.
2. When the LED turns white, release before it turns blue (blue is update mode, not a simple restart).
3. Wait 1–2 minutes for the tracker to reboot, then ride a few kilometres to confirm normal behaviour.

If doubt remains, also check that the battery profile (lead / lithium / electric) matches your vehicle, then see the help centre or open a ticket with support.

It depends on the model.

• Flashbird One, Air, and Ultra (2026 range): a subscription is required; 1 month is included with purchase. Essential / Standard plans and options (crash detection, extra tracker) are summarized under Flashbird One, Air & Ultra (2026).

• Flashbird Original (2023 tracker): depending on how you bought it, you may have a plan with subscription (for example Easy at €9.99 / month or €99 / year, Standard at €4.99 / month or €49 / year depending on the offer), or a “no subscription” purchase (up-front payment, full app access without a monthly fee). Without an active subscription on a plan that requires one, you do not get position or trip history in the app.

The subscription funds hosting, connectivity, services (including Flashbird Cops®, Emergency® where applicable), updates, and support.

Pégase generally works without a subscription, except in specific countries or regions—see our country list.

You can manage your Flashbird subscription from the user account page on our website.

Then select the plan you want (monthly or yearly) and follow the payment process. Several payment methods are available (card, PayPal, SEPA direct debit, etc.)

The Pégase GPS tracker sticks under your motorcycle seat using the supplied double-sided adhesive. Make sure the Pégase logo faces the sky (avoid metal or carbon parts directly above it). Then connect the cable to the battery using the supplied universal connector.

• Click here to watch the tutorial video

Pégase must be connected directly to the motorcycle battery, not to a starter relay, for example.

Note:

1. Before contacting customer support, make sure your Pégase is compatible with your battery. **Specifically, use a lead-acid Pégase on a lead-acid battery, or a lithium Pégase on a lithium battery. (see: How do I identify my vehicle’s battery?)

   **

2. A correct installation of your Pégase GPS tracker helps ensure the best possible GSM and GPS performance—avoid having metal or carbon parts above your GPS tracker.

Pégase includes a cut-off circuit to protect the vehicle battery from over-discharge. This cut-off triggers at a specific battery charge threshold.

Because lead-acid/AGM and lithium batteries have different voltage curves, the cut-off threshold cannot be the same for both types.

Therefore, there are two versions of Pégase, one for lead-acid batteries and one for lithium batteries:

1. On a “lead” battery, the cut-off triggers around 12.5 V.
2. On a “lithium” battery, it triggers around 13 V.

For Pégase, this means you must choose at purchase the Pégase that matches your battery!

Note:

• A “lead” Pégase on a lithium battery may work, but risks over-discharging your battery.
• A “lithium” Pégase on a lead-acid battery will not work, or will work very poorly.

Follow these steps to verify power to your Pégase GPS tracker:

1. Check the cable connections: the red terminal is firmly connected to the red battery post on your vehicle, and the black (or transparent) terminal is firmly connected to the black post.

2. Check that the cable fuse is in good condition.
   (see: order a new Pégase cable)

3. Then go for a ride of about ten minutes.

If your ride is detected, your Pégase GPS tracker is powered correctly.

If your ride is not detected, your Pégase GPS tracker is likely not powered correctly—contact our customer support.

Note:

• Pégase must be connected directly to the motorcycle battery, not to a starter relay, for example. Examples of connections you should not copy:

Is your Pégase GPS tracker stuck on its GPS position? Or showing inaccuracies?

To resolve this kind of issue, follow the reset procedure below:

• Reset procedure (.pdf)

⚠️ Before performing a reset, first verify that the Pégase GPS tracker is powered correctly.

⚠️ Perform the procedure with the engine running and outdoors if possible.

After the reset, wait several minutes and go for a 10-minute ride. (Steps 2 and 3 of the procedure will complete on their own.)

Pégase uses the 2G network, which carriers plan to switch off in France between late 2026 and early 2027. Because this topic is complex, you will find all the useful information in this article, which we update regularly:

• Article link

No!

Pégase works in more than 200 countries worldwide without a subscription! (In metropolitan France, Europe, the Maghreb, and on every continent)

⚠️ Please note: there are exceptions. In some countries or areas, due to lack of agreements with telecom operators, a subscription is required (you will find the list on our website):

• Compatible countries list

No. The Smartkey is designed for Flashbird trackers (Original and the 2026 range). It cannot be used with Pégase.

No — Pégase production has ended and we no longer sell it. Some equivalent partner references (for example Kooroom via Motoblouz) may also be out of stock.

For a 4G tracker and up-to-date services, choose Flashbird (Original or the 2026 range).

To create an account in the Flashbird (by Pégase) app, follow these steps:

1. Download the app from the Google Play Store (Android) or the Apple App Store (iOS)

2. Open the app and tap Sign up.

3. Enter an email address and password that will be your login.

4. Link the GPS tracker that matches your purchase (Flashbird or Pégase)
   (More information here: “How do I link my GPS tracker to my Flashbird (by Pégase) account?”)

.

.

To connect your Flashbird or Pégase GPS tracker to your app, follow these steps:

1. Create a user account in the Flashbird (by Pégase) app.

2. On your first login, you will be prompted to link a Flashbird or Pégase GPS tracker to your account.

3. If you already have one or more Flashbird or Pégase GPS trackers, to link another tracker to your account, tap:
   “My account” ➡️ “My garage” ➡️ “Add” (top right of the screen)

Note:

• For Flashbird, you need the serial number on the edge of the device, or the serial number of its paired Smartkey.
• For Pégase, you need the serial number and PIN code found inside the Pégase box.
• Fill in the fields requested by the app, install the tracker, then ride for at least 15 minutes to activate your Flashbird or your Pégase.

If you cannot log in to the Flashbird (by Pégase) app, check the following:

1. **Make sure your smartphone has mobile internet (3/4/5G) or Wi‑Fi.

   **

2. Enter the email address for your Flashbird (by Pégase) account.
   _(When you created your Flashbird by Pégase account, a verification code was sent to the email address you entered.)

   _

3. Enter the matching password.
   (If you forgot your password, see this article: “I forgot my password”)

Our team continuously improves the app. To access every feature, keep the app up to date.

Updates for the Flashbird by Pégase app are installed via the Play Store on Android (Samsung, LG, etc.) and via the App Store on iOS.

You can check your app version in the general settings. Under “Info” you will see your app’s version number.

Compare that number with the one shown on the app’s page in the Google Play Store or the App Store. If they match, you have the latest version installed.

Note:

• Do not confuse updating the mobile app with updating your Flashbird tracker.
• The Pégase GPS tracker (older model) cannot be updated.
• Keeping the app and device up to date is essential for correct operation of the product and services.
• An app update does not necessarily mean a tracker update is required, and the reverse is also true.

To recover your password for the app or your online profile, follow these steps:

1. If you are logged in to the app, log out from the settings.
2. Once logged out, tap “Log in” again.
3. Tap “Forgot password”

Follow the steps until your new password is confirmed, then log in again.

A code will be sent to the email address used when you created your Flashbird (by Pégase) account.

To delete your account directly from the Flashbird (by Pégase) app, follow these steps:

1. Tap “My account” (top right of the app home screen)

2. Then tap “Settings” ➡️ “Account details” ➡️ “Delete my account”

3. Follow the steps to delete your account.

Once the process is complete, your account will be deleted within approximately 24 hours. If you log back in, your account deletion will be cancelled.

Note:

• All of your data will be permanently deleted and cannot be recovered.

• Your Flashbird or Pégase can then be linked to a new account later. You can delete your account if you plan to sell your Flashbird or Pégase.

To set up anti-theft alerts for your Flashbird or Pégase GPS tracker, open your Flashbird (by Pégase) app settings and tap “Anti-theft alerts.”

• Level 1 – Vibration alert:
  Get notified at the slightest vibration of your vehicle. Ideal for a vehicle parked in a private garage.

• **Level 2 – Suspicious movement:
  **Get notified when your vehicle experiences several repeated movements. Ideal for outdoor parking.

• Level 3 – Movement alert: Get notified by call or push notification when your vehicle is moving. Ideal for all parking situations.

• **Critical alerts:
  **Get notified even when your phone is on silent or Do Not Disturb (available for each alert level)

Note:

• **The device makes no sound during a theft so it cannot be found by sound.
  **
• Calls trigger for movement detected over about 300 m. If you prefer not to receive a call, you can receive an SMS instead—set the “SMS time window”

To set up anti-theft alerts for your Flashbird or Pégase GPS tracker, open your Flashbird (by Pégase) app settings and tap “Automatic anti-theft activation.”

If you are not receiving anti-theft alerts, here are common reasons:

• Your smartphone or GPS tracker is not connected to the GSM and/or GPS network.

• You have not allowed notifications for the Flashbird (by Pégase) app in your phone’s system settings.

• Your GPS tracker has no battery left—check that it is powered.

• Your Flashbird GPS tracker’s Smartkey was detected less than 10 minutes ago, and/or you have not ended the current ride from the app.

• Your GPS tracker has a technical issue—try a reset:

  • Reset procedure for Pégase

  • **Reset procedure for Flashbird

    **

• If anti-theft alerts still do not work after a reset, contact our technical support.

If the Smartkey paired with your Flashbird GPS tracker is not detected by your Flashbird GPS tracker, possible causes are:

1. The Smartkey battery is dead, inserted backwards, or has a poor contact.
   To fix this, open your Smartkey with a suitably sized flat screwdriver and check the battery and its contact with the circuit board.

2. If the Smartkey battery is fine but the Smartkey still does not work, please contact our technical support.

If you want to merge rides from a road trip, for example, you can do that.

From your app home screen:

1. Tap “See all” in blue in the “Rides” card (under the mini map)

2. On your ride list, tap “Edit” (blue, top right)

3. Select the rides you want, tap the blue merge arrow at the top right, then choose **“Merge”

   **

.

From the Flashbird (by Pégase) app, you can share a ride on social media—follow these steps:

1. Open the ride from your app.

2. Tap the paper plane icon.

3. Tap “Add an image”

4. Choose the social network where you want to share your ride.

To export your ride as GPX:

1. 1. Open the ride from the Flashbird (by Pégase) app.

   2. Tap the three dots at the top right of the ride screen.

   3. Then select Export as GPX.(The GPS trace will be sent to your email inbox by the app.)

Note:

• You can use GPX rides with apps such as Relive or Komoot.

This feature is available for Flashbird and Pégase.

From the app, you can generate a share link with a limited validity period (chosen when you create it). You can send the link to anyone: they open a map with the vehicle’s real-time position without needing an account.

In the app, open general settings, then the display section, and choose “Unit selection”.

You can then pick:

• Your phone’s default system settings (depends on language and region)
• Metric (km/h)
• Imperial (mph)

When Flashbird or Pégase cannot reach the network they need to communicate (for example, when you ride through a dead zone with no coverage), Flashbird and Pégase store GPS coordinates in memory to send them again as soon as the network returns.

This is possible thanks to the integrated “Buffer” technology in the trackers.

Note:

• The “Buffer” built into Flashbird can store about 20× more data than the one built into Pégase.

From the Flashbird (by Pégase) app, you can report your vehicle as stolen—follow these steps:

1. If the app is not in alert mode, expand the mini map and tap the law enforcement icon, then follow the prompts.

2. If your app is in alert mode, tap the law enforcement icon on the map or tap “Report a theft” from the home screen, then follow the prompts.

Our team is then notified and will contact you as soon as possible to help resolve the theft using your GPS tracker data.

From the Flashbird (by Pégase) app, you can get directions to your vehicle—follow these steps:

1. Expand the mini map and tap the icon showing an arrow toward a motorcycle or car.

2. Then tap “Start navigation”

Directions to your vehicle will open in your phone’s navigation app.

If someone handles or unplugs the tracker, the vehicle usually shows vibration or movement: you can receive anti-theft alerts (depending on the levels set in the app), typically levels 1 and 2 (vibration, suspicious movement), then level 3 if the vehicle moves.

Trackers have an internal battery that can take over if vehicle power is lost:

• Flashbird Original: on the order of up to ~3 months on standby and up to ~1000 km with the engine off (indicative, depends on usage). A dedicated “cable / battery unplugged” push notification is not available yet on this product; movement alerts and live tracking remain the right way to react quickly. Vehicle voltage is visible in the app.
• Pégase: roughly a few weeks on standby and about 100 km with the engine off (indicative).

If a theft is confirmed, report it in the app to access post-theft assistance (subject to eligibility and plan).

This type of trip is very demanding for Flashbird or Pégase GPS trackers—here is why:

When a new ride is detected, the tracker continuously sends its position to the server while the vehicle engine is not running. The vehicle battery is therefore not charged by the engine, and neither is the tracker.

The tracker therefore activates its cut-off to protect the vehicle battery from discharge, then switches to its internal battery. That allows the ride to be tracked for a limited time.

How long depends on the vehicle battery capacity and the tracker model:

• For Flashbird:

  • Expect several weeks of standby autonomy and several hundred kilometers of travel with the engine off (in a truck or on a trailer).

• For Pégase:

  • Expect a few days of standby autonomy and roughly one hundred kilometers of travel with the engine off (in a truck or on a trailer).

There are two main battery types:

• Lead-acid/AGM batteries: A lead-acid battery is often black and shows a “Pb” logo.

• Lithium batteries: A lithium battery is often colored (green / orange-blue), depending on the brand. It can also be black but will always mention “lithium-ion”.

Note:

• The safest approach is still to ask your dealer.
• Example of a lead battery showing “Pb”
  
• Example of a lithium battery showing “lithium-ion”

Whether or not your vehicle has accessories powered from its battery, it is important to monitor charge level and maintain the vehicle battery.
_(On motorcycles in particular, large-displacement bikes often use “standard” lead-acid/AGM batteries that are undersized for starting a large 1000 cc+ twin.)

_

It is therefore important to monitor your vehicle’s battery charge, especially if you ride infrequently (both in terms of how often and how far).

You can do this with a multimeter to read the voltage from your battery and compare it to the manufacturer’s recommendations (motorcycle or battery user manual).

During long periods without use, we strongly recommend connecting the battery to a maintenance charger.

That keeps the battery at a high charge level and your accessories (including Flashbird or Pégase!) stay powered safely and keep working.

Our trackers are certified CE, RoHS, and R10 (automotive standard).
They are fitted with a cut-off circuit that protects the motorcycle battery from over-discharge. They therefore pose no risk to your vehicle.

You can use Flashbird or Pégase on all your vehicles.

Flashbird and Pégase are easy to install (one cable connected directly to the battery), which makes this practical.

If your battery is hard to reach, we recommend buying an extra cable (You can then move the tracker from one vehicle to another.)

Powered by the motorcycle battery or their internal battery, Flashbird and Pégase continuously send the data they collect to our servers over GSM and GPS.

Those servers then translate the data to your smartphone through the app.

There is therefore no distance limit between the motorcycle and the smartphone.

Note:

• GPS track accuracy in tight spaces can sometimes be difficult (for example: winding mountain roads, narrow city streets), compared with what you can get on a racetrack.
• Also, the SIM card in our trackers uses Orange, Bouygues, and SFR networks (Free for models before February 2021) to give you the best possible coverage. However, when one operator’s cell is lost, it can take up to 15 minutes for the module to scan for a new operator. This can happen when leaving a dead zone, for example.
• Finally, electronics have variability. A GSM module can perform better or worse depending on weather. Cold and humidity can “slow” the tracker’s startup.

Our trackers absolutely need GSM coverage to work. If you pass through a so-called “dead zone” with no signal, the tracker will struggle to report its position. It will use internal memory to store GPS points and send them again when coverage returns, but that memory is limited to a few kilometers.

In France, you can use the website of ARCEP (the French electronic communications regulator) to check network coverage.

You can also check coverage by frequency, operator, and municipality. You can also view Orange’s 4G LTE-M coverage here.

For after-sales, technical support, or warranty questions, open a ticket via our Zendesk form.

Email addresses such as contact@smtperformances.fr, app@pegase-moto.com, and noreply@pegase-moto.com are mainly used for notifications; we do not handle support replies there—please use the form.

Anti-theft phone alerts: the number that may call you is +31 970 065 20690 (updated 21/02/2025) — save it in your contacts for best results.

Like all GPS anti-theft trackers, Flashbird and Pégase are not SRA certified.

They are not mechanical anti-theft devices meant to physically prevent theft like a chain or a U-lock.

However, Flashbird and Pégase Moto help prevent theft (by notifying you when someone touches your vehicle) and help recover the vehicle by tracking it to where thieves leave it.

Insurers such as Mutuelle des Motards, Solly Azar, or Dafy Assurances recognize Flashbird and Pégase Moto as effective anti-theft protection and offer benefits to help protect your vehicle.

We prepare and ship orders Monday through Friday until 3 p.m. (carrier pickup times).

Allow roughly 5 to 7 business days to receive your order. (excluding the summer period)

We do not process or ship orders on weekends or public holidays. For example, an order placed on Friday at 4 p.m. will ideally ship the following Monday.

If you may be eligible for a cashback offer (ODR) and want to know how and when you will receive it:

First complete the dedicated form—its link is on the partner site or in the mail you received. Cashback offers require a short processing delay (about one month) to review eligibility for requests submitted through the dedicated form.

To maximize security, we regularly update our apps and products. Please apply updates as soon as possible:

- we encourage you to enable automatic updates for the app
- you will be notified when a product update is available, and we encourage you to install it as soon as possible

We take the security of our information systems seriously and ask you to contact us immediately if you notice any vulnerability.

To report a security issue, please send a detailed report to security@smtperformances.fr. We will acknowledge receipt within 24 hours and provide updates every 72 hours until the issue is resolved. Once resolved, we will inform you of the measures taken.